Refund policy

Returns & Refund Policy
Effective Date: June 9, 2026
At Rally Stand, we want you to be completely satisfied with your purchase. If you are not entirely satisfied, eligible items may be returned in accordance with our transparent policy below.

Return Eligibility
Customers may request a return within 30 days of the delivery date.
To qualify for a return, items must:
  • Be unused and in their original condition.
  • Include all original tags and original packaging.
  • Be free from stains, odors, pet hair, makeup, perfume, deodorant marks, or other signs of wear or use.
Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items
The following items are not eligible for return or refund:
  • Personalized or custom-made items.
  • Final sale items.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at connect@rallystand.com so we can expedite a free replacement or resolution for you.

If you miss this initial 7-day notification window, your item still remains eligible for a standard return or refund under our core 30-day return window outlined above. Please include your order number, a description of the issue, and photos of the item and its shipping packaging.

Return Shipping Fees & Process
  • Return Shipping Cost: Customers are responsible for paying their own return shipping costs unless the item was received damaged, defective, or incorrect.
  • How to Get a Label: To return your item, you must purchase a shipping label from your preferred shipping carrier after our support team authorizes your return and provides the return shipping address via email.
  • Restocking Fees: Rally Stand does not charge any restocking fees for returned items.
  • Original Shipping: Original shipping charges are non-refundable except when the return is the result of our error.

How to Request a Return
To initiate a return, email connect@rallystand.com with:
  • Your order number.
  • The item(s) you wish to return.
  • The reason for your return (and photos, if applicable).
Our customer support team typically responds within 1–2 business days with explicit return mailing instructions.

Refunds
Once your returned item has been received and inspected, we will notify you via email regarding the approval of your refund.
If approved, your refund will be automatically issued back to your original payment method. Depending on your bank or credit card provider, it typically takes 5–10 business days for the refund to officially post to your account.

Contact Us
If you have any questions about this Returns & Refund Policy, please contact us:
Rally Stand
Website: www.rallystand.com
Email: connect@rallystand.com